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Online Dispute Resolution

Dispute Resolution Ombudsman Member

 

Unresolved Complaints

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We work hard to ensure all our customers receive an excellent level of service. Occasionally things can go wrong. If you find yourself in a situation where you are not 100% satisfied with your purchase from us, please contact our after sales team on 0330 002 0229. We will always try to quickly resolve any issues you may have.

If the dispute cannot be resolved directly and you are still unhappy with our final response, you do have the option to involve an independent body as we are a member of the Dispute Resolution Ombudsman.

Dispute Resolution Ombudsman was set up by the Office of Fair Trading in 1992. As an independent, not-for-profit government approved organisation they work hard to protect consumers rights and promote fair trade.

F for extra-judicial dispute settlement proceedings. They will investigate unresolved complaints and, as a member, we are bound to follow any decision that they make.

Should you wish to raise an issue with them, you will need to complete an online application form. Once complete, your case review will start investigation. You can raise a complaint here.

 

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