Sales & Returns
PaymentWe accept the following payment methods: PayPal, Visa, Visa Debit, MasterCard, MasterCard Debit, UK Maestro (previously Switch), Solo (MasterCard Debit), Electron (Visa Debit) and Visa Delta. We do not accept American Express, Diners, cards issued from banks outside the UK, cheques or cash on delivery.
All payment card details are 128-bit encrypted using industry standard SSL (Secure Socket Layer) technology to ensure the transaction is as safe as possible.
Card payments will be subject to fraud prevention. Verified by Visa and MasterCard SecureCode are implemented on our site and you may be required to sign up to this service during the checkout process if you are not yet registered.
If the delivery address is different from the invoice address we may require a copy of a recent utility bill and another form of identification for the prevention of fraud for both parties.
All prices listed include VAT and FREE delivery for orders over £25. A surcharge may apply for remote areas, please see the Delivery section below.
All prices are subject to change and withdrawal without notice. We will not be held responsible for any price errors. If in the case that an item is purchased at an incorrect price we will contact you to provide the correct price, give you the option to re-order or cancel with a full refund.
We reserve the right to remove, alter or modify voucher codes at our discretion without prior notice.
If you do not want to pay for your goods online, you can simply call our Sales Team on 0330 002 0229 who will process your order and take your card details over the phone.
Your OrderYou'll receive an email confirmation as receipt of your order straight after purchase. Any e-mail or other acknowledgment by us in receipt of an order placed by you does not constitute legal acceptance by Appliance House of your order, we reserve the right to cancel the order and provide a full refund if the order does not comply with any of our policies.
Many smaller items ordered before 1pm and held in stock will be despatched the same day for next day delivery, in this case you will also receive a despatch notification on the day of purchase. Orders after 1pm will usually be sent the following day and confirmed with a despatch notification email. For weekend transactions, smaller items would be sent on Monday (excluding Bank Holidays).
For larger items requiring us to book a delivery appointment with you, a member of our Sales Team will be in contact within 48 hours (excluding weekends) and you'll be given stock availability with an expected delivery date.
All orders are subject to availability while stocks last. You would be informed of any extended lead times beyond 7 days shortly after purchase and offered the option to wait until the item is back in stock, an alternative item offered or given a complete refund.
If you cancel your order prior to despatch your payment card will be refunded in full. The refund will be completed within 24 hours. However, this may take up to 7 working days to appear on your statement depending on your card issuer.
DeliveryDelivery is FREE for all orders over £25, a small order charge of £5 will be added for orders under this amount*.
We can deliver all of our items to any address within mainland UK. *Delivery to remote areas will be subject to additional delivery costs as confirmed below:
Small Parcels (DPD 2 day delivery)
Scottish Islands/ Highlands - £9.99
Isle of Man - £9.99
Channel Islands - £14.99
Scilly Isles - £14.99
Northern Ireland (2 Day delivery) - £19.99
Small Parcels - Scottish Highlands includes postcodes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Small Parcels - Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Large Bulky Items
We are delighted to confirm that we offer Saturday deliveries of large items for a fee of only £20.00, for more information call 0330 002 0229.
All G, KA, ML, EH, DG and TD Postcodes - £19.99 Delivery Surcharge
All AB, KW, IV, PH, PA, DD, FK, and KY Postcodes - £29.99 Delivery Surcharge
Please Note - Delivery Surcharges apply to the following locations;
Scottish Islands - £109.99
Isle of Man - £109.99
Northern Ireland - £109.99
EIRE - £109.99
Channel Islands - £109.99
Isle of Man - £109.99
On occasions where access for delivery is difficult (e.g. stairs) and a 2nd delivery man is required a £20 delivery surcharge will be incurred.
Stated delivery times are approximate, we will contact you with confirmed delivery date after purchase at a time that is suitable for you. If you have any queries regarding delivery prior to purchase we can offer you more precise information by speaking to one of our Sales Team on 0330 002 0229 or alternatively emailing us at email@example.com.
Appliance House shall not be liable for any costs, damages, charges, losses or expenses caused by any delay for delivery of any item purchased from us.
Please allow enough time for items to be delivered before organising installation as we cannot be held responsible for any expenses resulting from delays in delivery.
Please remember that all deliveries require a signature AFTER inspection, items cannot be left without a signature, or cannot be signed 'unchecked'.
Should you notice any damage to any appliance or packaging, please note this down next to your signature. For example "box damaged, broken, dented". The onus is on the buyer to prove the damaged was caused during transit.
If any items are damaged and the delivery note has been marked 'unchecked', we will offer a 50% refund of the price paid only. It is therefore in the buyers interest to open the item, check it and mark any damages on the driver's delivery note.
If the premises have restricted access, potential parking problems or flights of stairs, this must be noted at the time of ordering. Clear access for the delivery vehicle will be required as close as possible to the entrance of the property.
Installation is not included with delivery. All gas installations, connections and/ or disconnections must be performed by a Corgi registered engineer. All mains wired electric appliances should only be connected by a qualified electrician. We do not currently offer any installation, connection and/ or disconnection service on gas or mains wired electrical products.
Please note: there are costs associated with the delivery process, and should delivery fail due to customers not being present during the organised delivery appointment, or for other customer or site-related reasons (i.e. access problems), we reserve the right to charge a fee of up to £40 to cover the cost of further attempts.
Change of MindIf you change your mind before delivery you must let us know as soon as possible as many items are shipped the same day. You will receive a full refund in this instance.
If after delivery it is found that you have ordered the incorrect item please call or email us to arrange collection and subsequent re-delivery of an alternative product. Please be careful when selecting your appliances to ensure they are the ones you require, the collection charges reflect the true cost of collection which will be liable by the buyer.
All items returned due to a change of mind must be in the original packaging and perfect condition. Any alterations in the original packaging may result in a re-stocking fee of up to 50% of the original value of the item. This is at the discretion of Appliance House.
Small Parcel (via DPD)
Mainland UK - £25.00
Channel Islands - £30.00
Scottish Islands/ Highlands - £25.00
Isle of Man - £25.00
Scilly Isles - £30.00
Northern Ireland - £40.00
Small items can be returned by the buyers chosen courier at their own cost with prior notice via email or telephone with the reason for return, and so we can provide full return details including the correct address.
Large Bulky Items
Mainland UK - £40.00 Sinks, £60 Appliances, £80.00 Range Cookers & Side by Side Fridge Freezers.
Channel Islands - Service Not Offered.
Scottish Islands/ Highlands - £40.00 Sinks, £60.00 Appliances, £80.00 Range Cookers & Side by Side Fridge Freezers.
Isle of Man - £90.00
Scilly Isles - Service Not Offered.
Northern Ireland - Service Not Offered.
Isle of Wight - Service Not Offered
If within 14 days starting the day after delivery you choose to cancel the order under the Distance Selling Regulations you may do so in writing via email to firstname.lastname@example.org to arrange collection. We will respond to your email within 1 working day. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. The cost of any original items missing from the returned goods including the original packaging will also be deducted from any refund that is due.
Goods must not have be fitted or used; if delivered but different to those ordered, this would constitute acceptance of the goods and may be subject to an additional charge if the delivered item is of higher value than originally paid. Please contact us immediately if goods have been delivered incorrectly.
Damaged & Faulty ItemsClaims for damage after delivery will not be accepted once the item has been signed for. It is therefore essential to check all goods at the time of delivery and note this to the delivery team before they leave your property. If any of the goods are damaged they must be refused at the point of delivery. Items can not be left without a signature, or can not be signed 'unchecked'.
If your product appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly.
All products sold by Appliance House Ltd are covered by a minimum 12 month guarantee. You can see the exact guarantee offered for a chosen product within the items specification page. As we only sell quality brands, many of the appliances featured have 5 years parts cover, some even lifetime guarantees.
If you find a fault after the goods have been fitted we reserve the right to request that you first email or call us (stating your order number) to report the defect within 2 days of discovery. Secondly, allow us to arrange a manufacturer's engineer to visit your home to inspect the faulty appliance. We shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Appliance House.
If the engineer cannot find a fault with the product you may incur a call out charge.
If an exchange is necessary, the manufacturer will arrange this without unreasonable delay and without charge. In most cases an uplift number will be provided by the engineer to authorise a replacement, this must be provided to us before we can replace the faulty appliance.
You must not attempt to repair any items yourself or contract a third party to repair the faulty goods. This will void the manufacturers' warranty. Fair wear and tear in our reasonable opinion, abnormal working conditions (i.e. non-domestic use), failure to follow manufacturer instructions, misuse, alteration, accidental damage, deliberate damage or negligence will also void the manufacturers' warranty.
Extended warranties are available from most manufacturers and other providers should you goods eventually fall outside of their warranty date. This is recommended by Appliance House.